Physique Support.
Need help with Physique, found a bug, or have a feature request? Contact Definite Labs Inc.
To help us investigate, include your device model, iOS version, Physique version (shown in the app’s Settings), and what happened. Screenshots and steps to reproduce the issue are helpful. Share only information you’re comfortable sending; never send passwords or payment card details.
Restore a subscription
In Physique, open Settings and tap Restore Purchases. Use the same Apple Account you used to subscribe. If access is still missing, check that your subscription is active in Apple’s subscription settings, then contact us.
Restoring purchases restores subscription access. It does not restore workout history or other data stored on your device.
Manage or cancel a subscription
Open Apple’s subscription settings and select Physique to view or manage your subscription. You can also open Manage Subscription in Physique’s Settings while your subscription is active.
Deleting the app or using Delete all data does not cancel your subscription. When subscription access ends, your existing saved history remains readable in Physique.
Request a refund
Apple handles App Store payments and refund requests. Visit reportaproblem.apple.com to request a refund. Apple determines eligibility.
Workout history and backups
Physique stores workouts, programs, templates, measurements, and progress photos on your device. No Physique account is required, and the app does not currently provide cloud backup or sync.
Do not delete and reinstall the app as a troubleshooting step if you want to preserve your history. Removing the app can remove local data. Device backups managed by Apple may include app data depending on your settings, but we cannot recover workout history from our servers because we do not hold a copy.
Delete local data
In Physique, open Settings → Delete all data. This removes the app’s local training records and resets your profile. This action cannot be undone within Physique and does not cancel an Apple subscription.
Privacy questions
Read the Physique Privacy Policy for details about local storage, purchases, and support correspondence. For privacy requests, email info@definitelabs.app.